SHIPPING INFO & POLICIES / DUTIES

Because we want your Gianelle order to arrive smoothly and stress free 💕

DUTIES & TAXES

If you live in the following countries:

USA and Canada

Europe

Good news we’ve got you covered girl!

When you select DHL Express at checkout we cover all duties and taxes for the above destinations. This means no surprise fees on delivery and your order arrives smoothly and stress free.

For all other countries or delivery services (standard shipping) duties and taxes may apply and remain the responsibility of the customer.

If a parcel is returned due to unpaid duties or taxes these charges will be deducted from your refund.

🌍 INTERNATIONAL DELIVERY

Express Delivery (DHL EXPRESS)

1 to 4 working days 

Standard Delivery (local post service)

Delivery times vary depending on destination

Orders placed after 4PM GMT on Friday or during the weekend will be dispatched Monday.

🇬🇧 UK DELIVERY

All orders are processed Monday to Friday excluding bank holidays.

Orders placed before 2PM GMT are processed the same working day.

Delivery Options

Next Day Delivery Monday to Thursday

£6.99 delivered within 1 working day if ordered by 4PM.

Standard Delivery Monday to Saturday

£4.99 delivered within 2 to 6 working days.

Saturday Delivery

£6.99 order by 4PM Friday for Saturday delivery.

Next Day Guaranteed Monday to Friday

£9.99 delivered the next working day if ordered by 4PM.

Please note

Orders placed after 4PM on Friday and weekends will be dispatched the next working day (Monday).

Delivery times are estimates and may be affected by courier delays outside of our control.

Please ensure all shipping details are correct before checkout as we are unable to retrieve parcels sent to incorrect addresses.

If you qualify for free shipping and later return items meaning you no longer meet the minimum spend the shipping cost will be deducted from your refund.