RETURNS INFORMATION
Doesn’t fit? Don’t worry we’ve got you girl 💖
RETURN CONDITIONS
Any items showing signs of wear damage, marks, odour or removed hygiene seals or return ribbon will not be accepted and will be shipped back to you.
Any returns sent back in a disrespectful manner will not be accepted.
Returns must be unused in original packaging with all tags, return ribbon, hygiene seals and zip lock bags fully intact.
🇬🇧 UK RETURNS
All returns must reach us within 14 days from the delivery date including the delivery day.
Shipping fees are non refundable.
A £3.00 handling fee per order not per item will be deducted from your refund.
If a return is received after the 14 day window it may be rejected or exchange / store credit may be issued at our discretion.
🔄 EXCHANGES
Exchanges are available for UK customers only within 14 days of delivery.
Please email hello@gianelle.co.uk to arrange an exchange.
After you have received your exchange the items are non refundable.
🌍 INTERNATIONAL RETURNS
International returns must reach us within 14 days from delivery.
We do not cover return shipping costs.
Shipping fees are non refundable.
Returns must be clearly marked as UK RETURNED GOODS.
🔁 HOW TO MAKE A RETURN
To request a return within 14 days of delivery please click here: https://gianelleuk.myshopify.com/apps/aftership-returns-center
Please allow 1 to 2 working days for approval. Once approved we will provide you with the returns address via email
Returns sent without prior approval cannot be processed.
Please ensure your return includes your name and order number inside the parcel. Returns received without this information cannot be processed.
All returns must be sent tracked and signed for. Photo proof of delivery is also accepted.
We aim to process all returns within 7 working days of arrival. Once processed refunds may take 7 to 14 working days to appear depending on your bank.
We do not accept returns on the following items:
Items priced £15.00 and under
Final sale items
Jewellery
Tights
Sunglasses
Mystery Bundles
🛍️ SALE ITEMS
All sale items are final sale and are not eligible for refunds. Sale items are marked clearly as SAVE percent.
Size exchanges may be available for sale items depending on stock availability.
Items priced £15.00 and under are not eligible for return.
⚠️ FAULTY OR MISSING ITEMS
If you receive a faulty or missing item please email hello@gianelle.co.uk within 48 hours of delivery.
All items are quality checked before dispatch which is documented via CCTV.
📦 MISSING ORDERS
Missing orders must be reported within 48 hours of being marked as delivered so we can investigate with the courier.
Reports made after this timeframe may result in replacement only.
Still need help?
Email us at hello@gianelle.co.uk 💌